Introduction

At PureEssence, we are committed to providing you with the best possible shopping experience, which includes timely shipping and delivery of your orders. This Shipping and Delivery Policy outlines the shipping methods, delivery times, and related information to ensure you have all the details you need.

Shipping Methods

We offer a variety of shipping options to meet your needs:

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• Overnight Shipping: Next business day delivery for orders placed before (cut-off time, e.g., 2 PM EST).

Shipping methods may vary based on your location and the items in your order.

Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

• Shipping method selected.
• Weight and dimensions of the items in your order.
• Delivery location.

You may qualify for free shipping on orders over (amount, e.g., €50). This offer will be automatically applied at checkout if eligible.

Order Processing Time

All orders are processed within (1-2 business days). Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor the status of your shipment.

Delivery Times

Estimated delivery times may vary based on your location and the shipping method selected. While we strive to meet these estimated delivery times, we cannot guarantee them due to factors beyond our control, such as weather conditions or carrier delays.

Issues with Your Order

If your order has not arrived within the estimated delivery time, please contact our customer service team at pureessenceportugal@gmail.com. We will assist you in tracking your order and resolving any issues.

International Shipping

We currently offer international shipping to select countries. Additional shipping fees, customs duties, and taxes may apply to international orders and are the responsibility of the customer. Delivery times for international shipments may vary.

Changes to This Shipping Policy

We reserve the right to modify this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us:

• Email: pureessenceportugal@gmail.com