Introduction
At PureEssence, we strive to provide a seamless shopping experience for our customers, including clarity regarding customs duties and postal services. This policy outlines important information related to customs duties, taxes, and delivery services for both domestic and international orders.
Customs Duties and Taxes
Domestic Orders
For customers within Portugal, the prices displayed on our website include all applicable sales taxes. There are no additional customs duties or taxes for domestic orders.
International Orders
For customers outside of Portugal, please be aware that your order may be subject to customs duties, taxes, and fees imposed by your local customs authority. These charges are not included in the purchase price and are the responsibility of the customer upon delivery.
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Customs Duties: These are fees charged by your country's customs authority for importing goods. The amount may vary based on the total value of your order and the specific customs regulations in your country.
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Import Taxes: In addition to customs duties, import taxes may also apply based on your local tax laws.
Delivery Times
Delivery times for international orders may vary depending on the destination country and the shipping method selected. Be aware that customs processing can sometimes lead to delays.
Documentation
When your order is shipped internationally, we will provide all necessary documentation to assist with customs clearance. This may include:
- Commercial invoice
- Packing list
- Any other required documents as per your country's import regulations
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment, including its progress through customs.
Issues with Customs Clearance
If your order is held up at customs or if you receive a notice from your local customs authority, please contact us at pureessenceportugal@gmail.com. We are here to assist you with any questions or concerns regarding your order.
Changes to This Policy
We reserve the right to modify this Customs Duties and Postal Services Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions or concerns about our Customs Duties and Postal Services Policy, please contact us:
