Introduction

At PureEssence, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help with our Returns and Exchanges Policy.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging with all tags still attached.
• You must provide a receipt or proof of purchase.
• Returns must be initiated within 30 days of receiving your order.

Non-returnable Items

Certain items are non-returnable for hygiene or safety reasons, including but not limited to:

• Gift cards
• Downloadable software products
• Personal care items
• Opened or used items that cannot be resold

Exchange Policy

If you would like to exchange an item for a different size or color, please follow these steps:

1. Contact our customer service team at pureessenceportugal@gmail.com.
2. Provide your order number and the details of the item you wish to exchange.
3. Once approved, you will receive instructions on how to proceed with the exchange.

Return Process

To return your product, please follow these steps:

1. Contact our customer service team to initiate the return process.
2. Securely package the item in its original packaging.
3. Include the receipt or proof of purchase with the return.
4. Ship the item to the address provided by our customer service team.

Note: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer’s policies.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].

Changes to This Policy

We reserve the right to modify this Returns and Exchanges Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions about our Returns and Exchanges Policy, please contact us:

• Email: pureessenceportugal@gmail.com